Get instant alerts when feedback arrives
Respond swiftly to any issues before they escalate.
Autogami Customer Feedback Management
Turn feedback into improvement, automatically
Unhappy customers often leave without complaining – they just don't come back. Automated after-sales and service follow-up SMS messages capture customer feedback in real time, providing an instant pulse on satisfaction levels.
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How it works
Automated SMS surveys capture feedback the moment service is complete. Get alerts, respond fast, and track what matters.
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Capture survey responses
Send automated SMS messages after every service appointment. Customers respond quickly, giving you immediate insight into their experience. The portal provides instant alerts about unhappy customers through a feedback button, enabling service managers to address issues before surveys are even sent out.
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Configure your response flow
Set up survey message templates for both positive and negative responses. Direct happy customers to leave Google reviews. Route unhappy customers straight to management before they become lost customers. Automated follow-ups handle the rest – you focus on fixing issues and celebrating wins.
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Reporting
Track feedback trends across your dealership. Real-time dashboards show satisfaction levels, response patterns, and areas for improvement. Use this data to coach your team, refine processes, and demonstrate your commitment to exceptional service at every touchpoint.
The impact on your dealership
Real-time feedback doesn't just improve service—it protects revenue, strengthens reputation, and elevates your OEM standing.
Encourage satisfied customers to leave positive online reviews
Strengthen your digital reputation and attract new business.
Automatically redirect unhappy customers to management
Turn potential losses into opportunities for recovery.
Elevate your OEM CSI scores
Proactive feedback management demonstrates your team's consistent commitment to delivering exceptional service.
Skip the guesswork. Start listening in real time.
With Autogami's Customer Feedback Management, you capture honest responses the moment service is complete – and respond before customers walk away.
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